درحال مشاهده: مهندسی و مدیریت ساخت پروژه - مطالب ابر Cycle Closing

سال نو مبارک

p3 express Cycle Closing

1395/12/26
19:00
امیرحسین ستوده بیدختی
p3 express

p3 express
A25. Evaluate the customer and team satisfaction
This activity is part of the Cycle Closing section, when we finalize everything we've done during the month, and prepare for the next cycle.
Use the Project Health evaluation for the customer and team members satisfaction.
The team satisfaction should be evaluated anonymously. It’s best to evaluate more than one representative from the customer side (if you have an external customer).
Use Google Forms, or a similar service, to create and send the questionnaire, and have the results captured automatically. Then you can copy the results to Project Health and continue the process.
It’s crucial to have frequent satisfaction evaluations, to find out about the problems and solve them as soon as possible, instead of waiting for undesirable results in the future. This evaluation is not limited to the customer, and you should pay enough attention to the team members too, as their satisfaction makes a significant impact on the project.
A26. Plan for improvements
This activity is part of the Cycle Closing section, when we finalize everything we've done during the month, and prepare for the next cycle.
It’s now time to arrange for a workshop, and have the internal team members plan for improvements based on the results of the evaluation. You should use proper facilitation techniques to avoid biases, and get the best result. Also remember that the plans created this way are superior to those created by a single person or a few people, because:
A large group of team members bring a lot of practical information and a variety of viewpoints, that has the potential of generating great ideas (if facilitated properly).
When the team members plan the improvements, you will have their buy-in, and chances are higher that the plan will be realized in the next cycle.
The plan will be saved in the Project Health, and will be monitored by the Project Manager.
You should facilitate such a workshop properly to enable The Wisdom of Crowds, instead of creating Groupthinking.
An example of how you can facilitate the workshop:
Invite everyone to the same place.
Make sure there’s enough space for all people, and they are positioned equally.
Explain to them that it’s a democratic decision that will be respected by the whole organization.
Ask them to write down all process-based problems they can think of.
Gather the items, and summarize them in one list. Don’t remove any items, but combine similar ones. When you combine multiple items into one, try to do it in a way that everyone can recognize their items in the summary. When required, shorten the items.
Show the list on a screen, or give them a printed version, and ask them to write down new items if they can think of any.
Summarize the list again.
Give the list to the people and ask them to select the three most important ones.
Count the votes, and prioritize the list.
Select one to three items from the top, to be planned. Select fewer, when the improvement needs more effort.
Ask everyone to write down their ideas on how to improve the selected problems.
Collect and summarize the ideas.
Give them the summary, and ask to come up with new ideas.
Collect and summarize the new ideas.
Give them the full list of ideas, and ask them to vote.
Count the votes, and select the most popular ideas.
Announce the selected ideas for improvement.
All steps above are done anonymously.
It’s faster and easier if you use a proper software for collecting ideas and voting, especially when there are more than 20 people in the workshop.
Preparing
A27. Focused Communication
This activity is part of the Cycle Closing section, when we finalize everything we've done during the month, and prepare for the next cycle.
The Project Manager sends a message to all team members and tells them about the project achievements in the cycle. This reminds everyone to be focused on the objectives, rather than random specialist activities.
Remember that it should be about achievements, rather than “work”.
Examples

 مهندسی و مدیریت ساخت  (ICEMA)  Construction Engineering Management


Hi everyone,
We’re done with another cycle, which was in fact a great one. We finished the structure of two building blocks, and utilities of 17 units. We’re a little behind schedule, but I’m sure we can recover from it in the next cycle. We’ll do the cycle planning together on Monday, and I’ll let you know about it as soon as possible. Meanwhile, let me know if you have any considerations.
Hi everyone,
We’re at the end of the sixth month of the project, and I have good news: we finished all the Must-Have features of the website. We have four more months in the project to deliver as many Should-Have and Could-Have items as possible. Great job everyone! I’m looking forward to the next Cycle Planning.

مهندسی و مدیریت ساخت پروژه - مطالب ابر Cycle Closing

مدل سازی اطلاعات ساختمانمدیریت منابع انسانی
قراردادمدیریت دانش
موفقیتبرنامه ریزی
مدیریت پروژهتکنیک های خلاقیت
مدیریت ساختاستراتژی
چابکی در پروژهداستان مدیریتی
ساخت و ساز نابمدیران
مهندسی ارزشتصمیم گیری
مدیریت ریسک دفتر مدیریت پروژه
مدیریتبتن
رهبریمدیران پروژه
تکنیک های مدیریتی مهارت های مدیریتی
توسعه پایداراستاندارد PMBOK
کنترل پروژهآزمون pmp
سازمانمدیریت ساخت در شبکه های اجتماعی
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